Shipping and Returns Policy

 

Shipping

National Shipping: We offer national shipping within Romania using the “Cargus” courier service. The shipping costs will be supported by the customer. Please note that prices and delivery times may vary based on your location. To get an accurate shipping cost and estimated delivery time, proceed to the checkout page and enter your shipping address.

International Shipping: For international orders, we use “DHL” as our preferred courier service. Similar to national shipping, the shipping costs for international orders are supported by the customer. Prices and delivery times vary depending on the destination country. To get an accurate shipping cost and estimated delivery time for international orders, please proceed to the checkout page and enter your shipping address.

Return Policy

The return period will expire after 15 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of return, you must inform us of your decision. Our contact details can be found below. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you wish to return the product, we shall reimburse you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 15 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 15 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 15 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.